Body and Soul Spas Policies
For the enjoyment and consideration of all Body & Soul Spa clients we request that the following policies be read and fully understood prior to making an appointment. For any clarification please contact us at 312.276.9733.
We suggest at least two days in advance for single services, one week for packages and three weeks for groups and weddings parties.
All appointments must be secured with a credit card number.
A $50 deposit must be given at the time of booking for spa services of $160.00 and above.
Any changes to the appointments (number of people, treatment changes, etc.) must be made 48 hours prior to the treatments. Changes "on the spot" will result in charging the originally booked appointments price.
Prices for individual services and packages are subject to change without notice.
Gift Cards and Gift Certificates
Gift Cards and Gift Certificates are void 12 months from date of purchase and are not redeemable for cash.
A mandatory 48 hour cancellation notice must be given in order to avoid a cancellation charge/booking fee. All appointments canceled without a 48 hour cancellation notice will be charged the full services price.
Clients must arrive 15 minutes prior to their scheduled appointments. We reserve the right to cancel or shorten a service for any client arriving 10 minutes or later to a scheduled appointment. For the consideration of other spa guests please refrain from cellular phone usage during your visit. For the comfort of other clients, please do not bring children under 12 years old to the Spa.
|Monday - Friday||9:00 AM to 8:00 PM|
|Saturday||9:00 AM to 5:00 PM|
|Sunday||Open for parties of 4 or more|
Health and Pregnancy Considerations
If you have high blood pressure, allergies or any other physical ailments or disabilities, or if you are pregnant, please make sure to notify our Staff when making the appointment and before your treatment. Should you experience any discomfort during your treatment, please alert your therapist immediately. We suggest all expectant mothers to check with their doctors prior to getting in our spa.
We suggest that you please leave your valuables at home. Many of our treatments require removal of jewelry, and we regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories, or for misplaced items.
We accept cash and most major credit cards only. We do not accept personal checks.
Gratuities are not included in our prices, but greatly appreciated by our staff. The standard gratuity is 15% to 20% of the cost of services provided.
No refunds on gift cards or prepaid services.